Privacy Policy

Epicurean Studio is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or engage with our services.

• The policy applies to all personal information collected through the website, over the phone, via email, or in person at our premises.
• By using our website or services, you consent to the practices described in this policy.
• This policy may be updated from time to time; the latest version will always be available on this page.

Information You Provide

We collect personal information that you voluntarily provide when making a reservation, contacting us, or using our services. This may include your name, email address, phone number, and any other details you choose to share.

• Reservation details: date, time, number of guests, dietary requirements.
• Contact information: name, email, phone number.
• Payment information: if you make a deposit or payment, we may collect billing details through a secure third-party processor.
• Communications: any messages or feedback you send to us.

We do not collect sensitive information unless you voluntarily provide it (for example, dietary restrictions related to health).

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This includes your IP address, browser type, device information, pages visited, and time spent on the site.

This information is used for analytics, site performance, and security purposes. For more details on cookies, please refer to our Cookie Policy.

We use your personal information to provide and improve our services, respond to your enquiries, and manage your reservations. Specifically, we may use your information to:

• Process and confirm restaurant and poker lounge reservations.
• Communicate with you about your booking, including confirmations and reminders.
• Respond to your questions, feedback, or complaints.
• Send you promotional materials if you have opted in to receive them.
• Comply with legal and regulatory obligations, including responsible gambling requirements.
• Improve our website and services through analytics.

We will not use your personal information for purposes other than those disclosed without your consent, unless required or authorised by law.

Third-Party Service Providers

We may disclose your personal information to trusted third-party service providers who assist us in operating our website, processing reservations, and delivering services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

• Reservation platform providers (for example, OpenTable) to manage bookings.
• Payment processors to handle transactions securely.
• Email and communication service providers.
• Analytics and marketing service providers.
• Legal and professional advisers when necessary.

We do not sell your personal information to third parties.

Legal and Regulatory Disclosures

We may disclose personal information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or that of others. This includes compliance with Australian gambling regulations and responsible conduct requirements.

Disclosure may be made to law enforcement or regulatory bodies as required, or to prevent fraud or illegal activity. We adhere to Australian privacy and gambling laws.

Security Measures

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include secure server hosting, encryption of data in transit, access controls, and regular security reviews.

• All data is stored on secure servers with restricted access.
• Payment transactions are processed through PCI-DSS compliant providers.
• Staff are trained on privacy and data protection obligations.

No method of transmission over the internet is 100% secure, but we strive to use commercially acceptable means to protect your information.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely destroy or de-identify it.

• Reservation records are typically retained for a period of 12 months after the booking date.
• Financial records are retained for 7 years to comply with Australian tax laws.
• Marketing preferences are retained until you opt out.

Retention periods may vary based on legal obligations.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details provided below.

• We will respond to access requests within 30 days.
• We may need to verify your identity before processing your request.
• In some circumstances, we may refuse access as permitted by law, and we will provide reasons for any refusal.

Contact email: [email protected] | Phone: 1800 858 858

Opt-Out and Marketing Preferences

You may opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Opting out of marketing does not affect transactional communications related to your reservations.

Transactional emails (booking confirmations, reminders) will still be sent. You can update your preferences at any time.

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

We use essential cookies for site functionality, analytics cookies to understand usage, and marketing cookies to deliver relevant advertisements. You can control cookies through your browser settings; however, disabling certain cookies may affect site functionality.

For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Some of our third-party service providers may be located outside Australia, which means your personal information may be transferred to and stored in other countries. We take reasonable steps to ensure that any overseas recipient handles your information in accordance with Australian privacy laws.

• Service providers may be located in the United States, Europe, or other regions.
• By providing your personal information, you consent to such transfers.
• We will only transfer information to countries with adequate data protection or where appropriate safeguards are in place.

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Material changes may be notified via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

Last updated: 12 September 2026

Privacy Contact

If you have any questions, concerns, or complaints about this privacy policy or our handling of your personal information, please contact our Privacy Officer using the details below. We will respond to your enquiry within a reasonable timeframe.

Complaints

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.

OAIC phone: 1300 363 992